Privacy Policy

Effective Date: [Insert Date]

Website: [book.clientname.patientflow.ai]

1. Who We Are

This website is operated by Patient Flow.Ai on behalf of [Client Name] (“the Practice”, “we”, “our”). Any personal information you provide through this website will be used solely by [Client Name] and their authorised team. Patient Flow.Ai acts as a service provider and data processor and does not sell, share, or independently use your information.

2. What Information We Collect

We may collect the following personal information when you interact with this site:

- Your first and last name

- Your email address

- Your phone number

- Your responses to intake forms or assessments

- Technical data (e.g., browser, device info, IP address)

3. How We Use Your Information

We use your data to:

- Contact you via phone, SMS, or email regarding services from [Client Name]

- Send reminders, updates, or promotional offers relevant to your inquiry

- Pass your submitted information securely between funnel pages (e.g. via URL) to save you from re-entering it

- Analyse website performance and improve marketing using tools like Google Analytics and Meta Pixel (only with your consent)

- Personalise your experience and reduce friction in the booking process

Your information is only used after you give consent by submitting a form and checking the required consent box.

5. Cookies & Tracking

This site uses cookies and similar technologies to:

- Analyse traffic and engagement

- Remember your preferences and inputs

- Display relevant ads through retargeting platforms

We only use non-essential cookies (e.g., tracking pixels) after you give consent through our cookie banner. You can manage your preferences at any time.

6. Data Sharing

We do not sell your data. We may share it with:

- The authorised team at [Client Name]

- Tools used to deliver services (e.g., CRM systems, email/text platforms)

- Ad platforms (e.g., Facebook, Google) only if you consent to cookies

7. Data Storage & Security

We protect your data through:

- Secure, encrypted storage systems

- Access controls and role-based permissions

- Data retention policies that ensure information is only kept as long as necessary

8. Your Rights

Depending on your location, you may have the right to:

- Request access to your data

- Ask for corrections or updates

- Request that we delete your data

- Withdraw consent to marketing communications

To make a request, contact us at:

[email protected]

9. Updates to This Policy

We may update this policy as our services evolve. The "Effective Date" at the top will reflect the most recent version.

10. Contact Information

If you have any questions about this policy or how your data is used, you may contact:

[Practice Name]

📧 Email: [Practice Email]

📍 Address: [Practice Address]

Or the service provider managing this site:

Patient Flow.Ai

Email: [email protected]

This site is not a part of the Meta™ website or Meta Platforms, Inc.

Additionally, this site is NOT endorsed by Meta Platforms, Inc. Meta™ is a trademark of Meta Platforms, Inc.